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#23409: "Can't stay connected to the server. Other websites work just fine on my computer."

open: Der Fehler wurde von den Entwicklern noch nicht nachvollzogen

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BGA-Webseite

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Etwas funktioniert nicht korrekt während der Benutzung der Webseite (nicht während eines Spiels)

Was ist passiert? Bitte wähle unten aus

Etwas funktioniert nicht korrekt während der Benutzung der Webseite (nicht während eines Spiels)

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#	Status	Votes	Game	Type	Title	Last update

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Meldungshistorie

30. Aug 2020 14:24 • Mensie • Der Fehler wurde von den Entwicklern noch nicht nachvollzogen:

If I refresh constantly then I can get a move in but it keeps disconnecting.

9. Sep 2020 16:43 • frankqb • Der Fehler wurde von den Entwicklern noch nicht nachvollzogen:

I have this exact issue. The game feed constantly reads "You have been disconnected" over and over again.

15. Sep 2020 21:15 • TheBigR • Der Fehler wurde von den Entwicklern noch nicht nachvollzogen:

So I am a software dude. You wont be able to reproduce. It was a question of connection/time out/not handling it correctly

16. Sep 2020 12:38 • Tarklaf • Der Fehler wurde von den Entwicklern noch nicht nachvollzogen:

Got it on Stone Age on my third and only 3 games. Had to refresh the page nearly after each action from me or the others.
And then the connection with the websit went down completely in the end of my third game (yesterday afternoon) until I tried again this morning.
It happend with firefox 80.0.1 (64 bits). But couldn't access the web site with chrome either. (IP problem ?)

23. Sep 2020 00:42 • borosula • Der Fehler wurde von den Entwicklern noch nicht nachvollzogen:

Got it on Stone Age today
This was first time I play Stone Age(table=113595687)
I could chat to other players but I can put piece anywhere. It said"Disconnected from game server!"
(*I use Japanese , It said in Japanese)
I played another games before and after this game today but thay were all fine.
It happened with firefox80.0.1(64 bits)

29. Nov 2020 17:52 • wackyraeces • Der Fehler wurde von den Entwicklern noch nicht nachvollzogen:

I also have this issue. Constant disconnecting from server on laptop - husband connects just fine from his account on the PC sat next to me, and I can play fine from my phone. No issues come up on the troubleshoot, and as far as I can tell, none of the settings for the browser set by my workplace would affect this. Have had problems with many games today - I can see the game, and if i refresh, it updates, but it will not update real time. Have been using my phone to see live game state and make moves, but have been using my laptop to zoom in and mouse over. Have tried today with Teotihuacan, Jaipur and the crew, on 3 different browsers, and restarted laptop twice. Has not been an issue until today!

Problem appeared every time and constantly.

imgur.com/a/YR3hunj

19. Mar 2021 21:41 • despelbinder • Der Fehler wurde von den Entwicklern noch nicht nachvollzogen:

Same issue here. it happens in every game I play in the hotseat modus AND with people in other locations. The chat log constantly shows the message "You are connected again", but I have to hit F5 almost after every turn.

It's not a bandwith problem, since other website are functioning just fine.

2. Apr 2021 00:57 • vwardell01 • Der Fehler wurde von den Entwicklern noch nicht nachvollzogen:

I have a similar issue. The errors start right at login, and I need to hit refresh constantly. My husband's PC does not have the same issue on the same network: we both use Windows 10 & Chrome. Here is a shot of logs I got when starting up a game of Res Arcana:
Client error: Error: Error during callback from url /gamepanel/gamepanel/getRanking.html. string.substitute could not find key "status" in template. During /gamepanel/gamepanel/getRanking.html Received: {"status":1,"data":{"ranks":[{"id":"88745530","name":"yuiyui27","country":{"flag":112,"name":"Japan","cur":"JPY","code":"JP","flag_x":176,"flag_y":22},"arena":"501.1977","rank_no":"1","avatar":"99ca1fd5eb","device":"mobile","status":"offline"},{"id":"85417314","name":"TU44","country":{"flag":112,"name":"Japan","cur":"JPY","code":"JP","flag_x":176,"flag_y":22},"arena":"501.1942","rank_no":"2","avatar":"27eca3d270","device":"desktop","status":"offline"},{"id":"84016277","name":"IyD","country":{"flag":226,"name":"Ukraine","cur":"UAH","code":"UA","flag_x":352,"flag_y":66},"arena":"501.1904","rank_no":"3","avatar":"xa7c58fd5e","device":"desktop","status":"online"},{"id":"84384226","name":"Soeren","country":{"flag":55,"name":"Germany","cur":"EUR","code":"DE","flag_x":80,"flag_y":55},"arena":"501.1892","rank_no":"4","avatar":"c9c620665b","device":"desktop","status":"offline"},{"id":"17285125","name":"Kesterer","country":{"flag":78,"name":"United Kingdom","cur":"GBP","code":"GB","flag_x":112,"flag_y":88},"arena":"501.1891","rank_no":"5","avatar":"a910016392","device":"desktop","status":"offline"},{"id":"85578763","name":"Shadock38","country":{"flag":76,"name":"France","cur":"EUR","code":"FR","flag_x":112,"flag_y":66},"arena":"501.1885","rank_no":"6","avatar":"3d2bd36c5c","device":"desktop","status":"offline"},{"id":"84425139","name":"Benbase13","country":{"flag":19,"name":"Belgium","cur":"EUR","code":"BE","flag_x":16,"flag_y":99},"arena":"501.1885","rank_no":"7","avatar":"8b210a9ec3","device":"desktop","status":"offline"},{"id":"5026424","name":"maltman","country":{"flag":229,"name":"United States","cur":"USD","code":"US","flag_x":352,"flag_y":99},"arena":"501.1882","rank_no":"8","avatar":"d69edd4cdc","device":"desktop","status":"online"},{"id":"89883734","name":"Tpopo","country":{"flag":112,"name":"Japan","cur":"JPY","code":"JP","flag_x":176,"flag_y":22},"arena":"501.1878","rank_no":"9","avatar":"cadb18ae01","device":"mobile","status":"offline"},{"id":"88269196","name":"Marcus_Hermanns","country":{"flag":55,"name":"Germany","cur":"EUR","code":"DE","flag_x":80,"flag_y":55},"arena":"501.1876","rank_no":"10","avatar":"946954ee55","device":"desktop","status":"offline"}],"champion":null}}

28. Oct 2022 03:06 • Han Shot First • Der Fehler wurde von den Entwicklern noch nicht nachvollzogen:

I had this issue temporarily when I had a nated ip address

1. Nov 2022 13:18 • e1q3z9c7 • Der Fehler wurde von den Entwicklern noch nicht nachvollzogen:

it's getting serious lately

14. Jan 2023 06:46 • e1q3z9c7 • Der Fehler wurde von den Entwicklern noch nicht nachvollzogen:

VPN solves this problem

28. Apr 2023 08:23 • e1q3z9c7 • Der Fehler wurde von den Entwicklern noch nicht nachvollzogen:

it's like randomly banning players idk why BGA do this

3. May 2023 16:55 • TheGiantSquid • Der Fehler wurde von den Entwicklern noch nicht nachvollzogen:

Also happening to me recently on desktop when confirmed connected to internet. Can be playing fine but then it starts constantly. Very frustrating.

6. Aug 2023 15:36 • diart • Der Fehler wurde von den Entwicklern noch nicht nachvollzogen:

I am having to refresh constantly.... To see comments and see and perform actions for my turns. Started during or near the end of my last hanabi game. (boardgamearena.com/table?table=404492839)

10. Apr 2024 13:24 • physmath • Der Fehler wurde von den Entwicklern noch nicht nachvollzogen:

the same problem - disk.yandex.ru/i/dl7P_SR3RiYR_Q

21. May 2024 02:19 • VytautastheWife • Der Fehler wurde von den Entwicklern noch nicht nachvollzogen:

I've had this intermittently on various games in the last week or so. Like others have said, the move will update when I click refresh, but having to do this for every click is of course tedious. Closing the pge and reopening the window has no affect.

30. May 2024 16:34 • VytautastheWife • Der Fehler wurde von den Entwicklern noch nicht nachvollzogen:

Seconding e1q3z9c7, I've had this problem a lot recently, and just now I tried switching on my vpn mid game and it fixed it!

5. Jun 2024 09:40 • King_Taravangian • Der Fehler wurde von den Entwicklern noch nicht nachvollzogen:

I encountered the same problem during multiple games of Space Base, here's an example:

Space Base #521418092

F5 didn't solve the problem, I had to manually refresh each individual move. It was a tournament game so I wasn't even able to concede without losing karma. Had to finish it like that, awful experience!

Interent connection is great on other websites. Problem persists in all browsers (tried Mozilla, Chrome, Edge and Arc)

29. Sep 2025 01:17 • figueroth • Der Fehler wurde von den Entwicklern noch nicht nachvollzogen:

Another table ID / move ID. 736232321
Did F5 solve the problem? Nope
Did the problem appear several times? Every time? Randomly? Yes like three times usually after 50% of the gamee

8. Oct 2025 02:46 • Blackmule • Der Fehler wurde von den Entwicklern noch nicht nachvollzogen:

can not stay logged in/connected no matter how many times I selected "stay connected. I'm always having to log back in

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Eine weitere Tisch-ID/Zug-ID
Konnte F5 das Problem lösen?
Trat das Problem öfter auf? Jedes Mal? Zufällig?
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#23409: "Can't stay connected to the server. Other websites work just fine on my computer."

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